FAQ'S

Frequently asked questions

What is Cannabis?


Under the scientific classification and definition of cannabis, both hemp and marijuana are part of the Cannabaceae family and both are further classified as Cannabis sativa L. As such, both are cannabis. In the United States, the term “hemp” is used to describe a cannabis plant that produces no more than 0.3% THC, which is the molecule that causes the euphoric and intoxicating effects associated with medicinal and adult-use cannabis. The classification does not take into consideration any other cannabinoids. Therefore, if a plant produces 20% CBD and only 0.29% THC, it's still legally considered hemp.




What is Hash?


Hash comes from trichomes, the ripe, resinous gland heads that line the surface of cannabis plants. Processes to achieve resin separation have been practiced for centuries, however, the rapid rise of cannabis legalization in the Western world has brought new methods in hash preparation that are sweeping legal markets by storm.

The word “hashish” originates from the Arabic language, roughly translating to mean “grass.” It is believed that the popularization of hash originated around AD 900, although some argue methods such as charas, or the collection of resin from the hands of cannabis farmers, are believed to have existed prior to written documentation.

As a result of early European exploration into Africa, hashish made its appearance in the Western world at the turn of the 19th century. For years, European doctors imported hashish to conduct research, which led to the introduction of various extraction methods that allowed for further refinement into medications.

By the turn of the 20th century, cannabis extractions were accounting for a large majority of Western pharmacopeia. It wasn’t until US prohibition of cannabis in the early 20th century that hashish products were outlawed from Western medicine and pushed back into the black market.

Different types of hash

Dry sift hash

With the reemergence of cannabis enthusiasm in the 1960s, hashish found its way back into the limelight. Countries such as Nepal, Afghanistan, and Morocco saw an increase of hash exportation into Western countries. At this time the varieties of hash imported were old world varieties, mainly hard-pressed, brick-like solids made from heat and pressure.

It wasn’t until the late 1980s when gland separation was introduced to the West through a machine called the “master sifter.” According to Ed Rosenthal and his book Beyond Buds, this breakthrough machine by John Gallardi used vibration to separate the trichome gland heads from the plant material.

Ice water (bubble) hash

During this time, Neil Schumacher and Rob Clarke began experimenting with water extraction methods, the early precursor for what we now refer to as ice water hash, or bubble hash. The equipment used to popularize the ice water extraction method was first introduced to the public in 1997 by Reinhard C. Delp at the High Times Cannabis Cup. His patents would later be adapted and modified by Mila Jansen with her pollinator isolation bags.

This design would be further improved upon by Canadian hash enthusiast Marcus “Bubbleman” Richardson and his popular line of BubbleBags, one of only a handful of companies worldwide who have leased permissions to use methods from the original patent filed in 1999.




What are Edibles?


Edibles are cannabis-based food products. They come in many different forms, from gummies to brownies, and contain either one or both of marijuana's active ingredients: THC (delta-9-tetrahydrocannabinol) and CBD (cannabidiol). Edibles have come a long way since your let’s-bake-a-tray-of-laced-brownies-between-college-classes days. Today, edibles is an umbrella term used to describe all sorts of foods and drinks that have been infused with cannabis. With Canada’s second wave of legalization on October 17, 2019, edibles are now fair game for consumers to buy and brands to sell.




What is Pet CBD


CBD, or cannabidiol, is a compound found in cannabis and hemp. Dr. Klein says it is essential to note that in most cases, CBD oil does not contain delta-9-tetrahydrocannabinol (THC), the compound that gives marijuana its psychoactive properties. In fact, most CBD products are derived from hemp and not from marijuana. How Does CBD Affect Dogs? Currently, there has been no formal study on how CBD affects dogs. What scientists do know is that cannabinoids interact with the endocannabinoid receptors located in the central and peripheral nervous systems, which help maintain balance in the body and keep it in a normal healthy state. What Dog Health Problems Can CBD Oil Treat? While there’s no definitive scientific data on using CBD to treat dogs, there’s anecdotal evidence from dog owners suggesting it can treat pain, especially neuropathic pain, as well as helping to control seizures. According to Dr. Klein, CBD is also used because of its anti-inflammatory properties, cardiac benefits, anti-nausea effects, appetite stimulation, anti-anxiety impact, and for possible anti-cancer benefits, although there’s no conclusive data on this use. The AKC Canine Health Foundation (CHF) is sponsoring a study through the Colorado State University’s College of Veterinary Medicine and Biomedical Sciences to evaluate the use of CBD in treatment-resistant epileptic dogs. The CHF hopes that this will be the first study to gain scientific data on the use of CBD in dogs with this condition. Possible Side Effects of CBD in Dogs While there’s no scientific data on the side effects of CBD usage for dogs, there are potential side effects based on how CBD affects humans. To minimize any potential side effects, make sure you are following the proper dosage. Dry mouth: Research has shown that CBD can decrease the production of saliva. For dogs, this would manifest as an increased thirst. Lowered blood pressure: High doses of CBD have been known to cause a temporary drop in blood pressure. Even though the drop is small, it might create a brief feeling of light-headedness. Drowsiness: Dog owners have used CBD to treat anxiety. The calming effect of CBD can also cause slight drowsiness, especially when using higher doses.




Shipping


This may seem like the easiest step of the process, but it actually can be quite complex. If you don’t do it right, then it can add days on to the arrival time of the customer’s order. All of our shipping is done through Canada Post express post. This ensures that all packages are provided with a tracking number. We have a 2 pm eastern standard time cut off for same-day shipping. If you get your order in and paid for by then, it generally gives us enough time to package your order and get it to the post office by 2 pm for it to ship out that same day. We know from experience that most other online dispensaries don’t offer this same day service. All orders are shipped via Canada Post (Express Post). Shipping times are approximately 2-5 business days depending on your location, holidays, weather and order traffic. We do not ship any orders on weekends or holidays. We send tracking number out as soon as your order is packaged. Your tracking number will not show in the Canada Post system until it has been scanned at the post office. We do not offer refunds if the package arrives late due to postal issues or delays.




Packaging


One of the most important things to us as an online dispensary in Canada is to provide a discrete service. A lot of the time, discretion is very important to our customers and we respect that. That’s why we strive to make sure that your package comes odour free and has no mention of anything weed or cannabis related to it. We have heard horror stories from our customers who have tried other online dispensaries and received their order in just a plain ziplock bag. We ensure our products are sealed and sent in a manner that gaurentees your products are fresh and ready to consume. Then on the packaging, it mentions weed or cannabis. Something you will never find when ordering from us. We make no mention of any cannabis or online dispensary Canada terms that would provide any sort of insight into what is contained in the package.




Customer Service


We believ in a happy customer. That’s why we strive to provide great customer service! Our team is always happy to answer any questions you may have. Whether it be a question about payment or if you’re wanting to know what the high is like on a new Indica strain we brought in. Our staff is very knowledgeable and can provide lots of information. There are a number of ways to contact us. You can email us, fill out a contact form, jump on a social media platform, or chat with us instantly when our live chat is online. Whatever way you reach out to us, rest assured that we will respond quickly.




Rewards Program


It’s important that your online dispensary gives back to you in the form of rewards or points. This is why we offer a number of different incentives to keep you coming back as loyal customers. We often send out an email newsletter with discount codes and promos. Be sure to check these out as the discount codes are valid for the whole month they are issued. We also offer an amazing referral program, where if you sign up five friends, you can get 10% off your order. You can add your refferrals at this link